Choose from Webb's various support plans and services to best serve your company's needs.
Our engineering teams can make sure your systems are running smoothly.
The Jervis B. Webb Company offers FREE technical support on all our material handling systems, including conveyors, AGVs, AS/RS and baggage handling systems as well as supplied materials, even if they are outside of their warranty. Our team is staffed with knowledgeable and experienced designers, engineers and field service personnel who are trained to troubleshoot problems. All inquiries are handled on a first come, first serve basis by calling (877) JB-Webb-1 (1-877-529-3221).
For quicker response and same day support, you can purchase Webb's Advanced Support program. Advanced Support offers the same benefits as General Support, but provides priority assistance during normal business hours on a first come, first serve basis.
Preferred Support guarantees that your support needs will be addressed within one hour of your initial call, regardless of the time of day. Webb's highly-trained support staff is dedicated to resolving your issue 24/7, 365 days a year.
With Remote Connect, Webb's service engineers and technicians use a dedicated and secure connection to your system to troubleshoot issues offsite quickly and efficiently. This module requires the purchase of either Advanced or Preferred Support programs.