By submitting this claim at the bottom of this screen you affirm that you
have read and accept the Jervis B. Webb company warranty policy as follows:
Warranty Claim Policy
This document details and specifies policy between JB Webb and its customers making warranty claims against materials, assemblies and workmanship purchased under the original project, order or agreement. This document does not preclude or supersede the original contract warranty policy or terms and conditions that govern the original project or service agreement between JB Webb and its customers.
To initiate a warranty claim, customers may choose one of the methods below:
- Navigate to the Daifuku Webb warranty page on our website. Customers can fill in our easy to use claim form. This is the easiest, fastest and most efficient method of filing warranty claims. http://www.jervisbwebb.com/Warranty/Web2CaseWarranty.asp
- Fax or email a Warranty Claim Form (#WG-2122) and submit as described. The form was included in your parts and operations manual, you may download from our website or call Customer Care to receive a copy.
- Call the Customer Care toll free number and ask to begin a warranty claim over the phone.
Note that multiple claims require multiple submissions. Only one item per claim is accepted.
The details provided with your claim are critical for detailed analysis and expedient processing. The claimant acknowledges that the lack of information, inaccurate and/or incomplete information will delay the process of disposition and possible replacement of claim materials.
All failure claims must be requested within 72 hours of component failure. Large volume claims or claims after 72 hours are subject to rejection.
Daifuku Webb will make a determination of claim validity, based on the submitted information. Assuming the claim appears or is deemed pertinent, a Return Material Authorization (RMA) number will be delivered to the claimant. The RMA document describes the process for returning the material. The RMA number is applicable to the material for that particular claim. Only the materials depicted in the claim may be returned under the issued RMA number. Any other material received or received without the proper RMA documents will not be processes and will be returned to the claimant, at the claimants cost.
Daifuku Webb assumes the customer will replace failed materials from their stock or spare parts inventory. Customers without stock may request replacement materials. Customers must understand that all materials are not stocked at JB Webb. The replacement materials will be delivered as soon as possible but is based on availability. Expedited delivery requests will require a purchase order before processing.
After the return materials are received, a determination will be made with regard to the failure. If determined the returned material has failed under normal use and operating conditions, Daifuku Webb will repair or replace the failed materials with like or better materials, at no charge to the claimant. The replacement or repaired material will be returned to the claimant. Alternately, if the materials have failed from misuse, abuse or lack of maintenance, the claimant will be informed of the findings and will be responsible for replacement cost, labor investment of the claim and all shipping costs.
In cases where the replacement materials were shipped prior to the return material being returned, the same warranty determination will be performed. If determined the material has failed under normal use and operating conditions, no material charges will be extended to the claimant. Alternately, if the materials have failed from misuse, abuse or lack of maintenance, the claimant will be informed of the findings and will be responsible for replacement cost, labor investment of the claim and all shipping costs of the replacement material and the returned material.
When Daifuku Webb ships replacements prior to receipt of the return material, the claimant is obligated to return materials within 30 days of receiving the RMA number and instructions. Materials not returned within the 30 day limit, will be charged to the claimant. Replacement cost, labor investment and all shipping costs will be billed.
Questions regarding warranty policies or claim processing should be directed to the Daifuku Webb Customer Service department.